Refund Policy
Handcrafted with Care
At Twisted Karma Creations, each of our items is meticulously handcrafted with love and attention to detail. Because of this, no two pieces are exactly alike, making each item a unique treasure. You may notice slight variations and charming imperfections, such as burn marks from the laser engraving process. These characteristics are a testament to the artisanal nature of our products and the dedication we put into creating each piece.
We hope you embrace these unique qualities as a part of the beauty and charm of handmade craftsmanship.
Refund Policy
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At Twisted Karma Creations, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our refund policy below:
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Eligibility for Refunds and Exchanges:
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Items must be returned within 30 days of the purchase date.
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Items must be in their original condition, unused, and with all original packaging.
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Non-Refundable Items:
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Custom or personalized items are non-refundable unless they arrive damaged or defective.
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Initiating a Return:
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To initiate a return, please contact us at TwistedKarmaCreations@gmail.com with your order number and a brief description of the issue.
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Once your return is approved, we will provide you with instructions on how to return the item.
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Refund Process:
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Once we receive your returned item and inspect its condition, we will process your refund.
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Refunds will be issued to the original payment method within [insert number] days.
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Exchanges:
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If you would like to exchange an item, please contact us at [insert contact email] with your order number and the details of the item you would like to exchange.
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We will provide you with instructions on how to proceed with the exchange.
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Damaged or Defective Items:
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If your item arrives damaged or defective, please contact us within [insert number] days of receipt with a photo of the damaged or defective item.
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We will arrange for a replacement or refund as quickly as possible.
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Shipping Costs:
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Customers are responsible for return shipping costs unless the item is damaged or defective.
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We appreciate your understanding and cooperation. If you have any questions or need further assistance, please don't hesitate to contact us at TwistedKarmaCreations@gmail.com. Thank you for choosing Twisted Karma Creations!